car insurance - which photo to send?

If you’ve ever done something that embarrassed the crap out of you, made yourself feel stupid and given your pals a lot to laugh about, just relax; we all do it. Some of us do it more publicly, but hey, it happens.

In fact, one of those awful mistakes happened to Alyssa Stringfellow, a young teacher from Arkansas, recently. It was a pretty private mistake, and one you’d almost certainly not have heard about, had Alyssa not decided to tell the story on Facebook.

Alyssa wanted to be able to drive her grandmother’s car, and so needed to get herself insured. Her grandmother appears to have spoken to the insurers and then relayed their instructions to Alyssa, telling her that she needed to provide her drivers’ licence number, date of birth and 3 photos, one from the front and one from either side. What you can see below are the photos Alyssa had taken, and emailed to the insurance company.

Alyssa Stringfellow from Arkansas
Alyssa Stringfellow submitted these when asked for photos of her car

Obviously, she’s a nice looking woman and although the setting isn’t exactly exotic, they’re not bad photos. ‘I asked my mom to take the pictures after work’ confirmed Alyssa ‘and we discussed why in the world he would need pictures of me..’

An insurance company that likes to keep things personal, maybe, which would be a novel marketing concept.

The insurance company cleared up the question when they emailed her the following day, telling her “I am going to need pictures like you just took, except it needs to be of your vehicle”

Having presumably sent in more appropriate photos, Alyssa decided to own up and tell all her friends about it. Well, you just have to, don’t you? What’s the point of goofing up like that if you can’t share it with your pals?

While it’s easy to snigger, this does actually seem to be a quite common mistake, suggesting that perhaps it’s all down to insurance companies, who are renowned for using language no normal person has a hope of understanding.

In 2016, a woman called Susan was asked to send front, side and rear photos in for an insurance claim she made on her vehicle. Obligingly, Susan promptly used her phone to send off three photos of herself, of the front, rear and side her head, adding a smiley face and saying “That felt weird… thanks Eva hope those work?”

The worker at the insurance company replied, saying: ‘Susan you look very nice, but I need pictures of your vehicle.’

car insurance photos

Susan later shared the conversation with her daughter, Miranda Santos, who promptly forwarded it all on twitter, just to make sure everybody knew what her mother had done. Kids, eh?

Stephanie Coulson

The office cat lady

My name is Stephanie Coulson and I am a 'normal' mum who writes a bit, builds websites for a hobby and helps manage the family business in an effort to make ends meet.

I qualified as a teacher at Uni and after a brief period in the UK, moved to Spain and Italy where I taught English and helped start up the insegnanti-inglese teaching groups in Milan and Rome. I returned to the UK in 2017.

Once a Labour voter, I no longer recognise what the party has become. I didn't vote in the Brexit referendum, living abroad at the time, but would have voted leave. I've seen the difference between the way the UK treats EU nationals and how some EU states treat UK nationals.